911 Call Taker: Emergency Communications Specialist

Public Safety Dispatch Network; LaSalle Township (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

Public Safety Dispatch Network in La Salle, MI is seeking 911 Call Takers to greet callers, gather essential details, and route information to responders. You will answer emergency and non-emergency lines, confirm locations, and input data into dispatch systems.

Applicants should have a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and background checks are required, with shift work and overtime possible.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and pass required assessments.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Use approved questions to assess urgency and document details.
• Enter information into call-processing or dispatch software.
• Forward incident details promptly to the appropriate function.
• Provide pre-arrival instructions only after training.

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in La Salle, MI is seeking 911 Call Takers to greet callers, gather essential details, and route information to responders. You will answer emergency and non-emergency lines, confirm locations, and input data into dispatch systems.

Applicants should have a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and background checks are required, with shift work and overtime possible.