911 Call Taker & Emergency Communications Operator

Public Safety Dispatch Network; Lewiston (MI); On-site; USD 40,000 - 64,000; Full time

Job summary

The Public Safety Dispatch Network in Lewiston, MI seeks dedicated 911 Call Takers to handle emergency and non-emergency lines with accuracy and empathy. You will verify locations, document details for responders, and support dispatch operations.

Ideal candidates possess strong listening, typing speed, and verbal communication skills, with the ability to follow structured procedures. Training and required certifications will be provided.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or call handling preferred.
• Ability to follow structured procedures and multi-step instructions.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm location, callback information, and incident details.
• Enter information into call-processing/dispatch software accurately.
• Forward incident details to appropriate dispatch functions.
• Provide clear instructions within training and certifications.

Skills

Active listening

Typing

Verbal communication

Customer service

Calm under pressure

Education

High school diploma

Tools

Dispatch software

Job description

The Public Safety Dispatch Network in Lewiston, MI seeks dedicated 911 Call Takers to handle emergency and non-emergency lines with accuracy and empathy. You will verify locations, document details for responders, and support dispatch operations.

Ideal candidates possess strong listening, typing speed, and verbal communication skills, with the ability to follow structured procedures. Training and required certifications will be provided.