Emergency 911 Call Taker: Launch Your Dispatch Career

Regional 911 Intake Solutions; Prestonsburg (KY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Training opportunities

Job summary

Regional 911 Intake Solutions in Auxier, KY seeks dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document details to guide responders.

This role may require rotating shifts, nights, weekends, and overtime according to staffing needs. Successful candidates will possess strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments per agency.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Strong listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Auxier, KY seeks dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document details to guide responders.

This role may require rotating shifts, nights, weekends, and overtime according to staffing needs. Successful candidates will possess strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.