911 Call Taker — Emergency Communications Specialist

Regional 911 Intake Solutions; Watson (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers for Watson, IL. You will handle emergency and nonemergency lines, verify incident details, and document information for dispatch coordination.

Preferred candidates have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications are required, with potential shift work and 24/7 operations.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers for Watson, IL. You will handle emergency and nonemergency lines, verify incident details, and document information for dispatch coordination.

Preferred candidates have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications are required, with potential shift work and 24/7 operations.