911 Call Taker & Dispatcher – Emergency Communications

National Public Safety Careers; Star City (AR); Vor Ort; USD 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Health insurance

Zusammenfassung

National Public Safety Careers seeks a dedicated 911 Call Taker in Star City, AR to handle emergency and nonemergency lines, verify locations, and document information for dispatch teams. Candidates should show strong listening, accurate typing, and clear verbal communication.

Training and certifications are required for effective pre-arrival instructions and privacy protection. Role involves shift work, background checks, and adherence to agency procedures; benefits may vary by appointment type

Qualifikationen

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may help.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training.

Kenntnisse

Listening skills

Typing speed

Verbal communication

Customer service

Ausbildung

High school diploma or equivalent

Tools

Call-processing software

Jobbeschreibung

National Public Safety Careers seeks a dedicated 911 Call Taker in Star City, AR to handle emergency and nonemergency lines, verify locations, and document information for dispatch teams. Candidates should show strong listening, accurate typing, and clear verbal communication.

Training and certifications are required for effective pre-arrival instructions and privacy protection. Role involves shift work, background checks, and adherence to agency procedures; benefits may vary by appointment type