911 Call Taker - Emergency Communications Specialist

Regional 911 Intake Solutions; San Marcos (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in San Marcos, TX is seeking 911 Call Takers who listen carefully, confirm incident location, and enter accurate information into call-processing software to support responders.

Successful candidates will have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Training, background checks, and assessments are required and may vary by agency.

Qualifications

• High school diploma or equivalent.
• Customer service or public safety experience is helpful.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Following procedures

Education

High School Diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in San Marcos, TX is seeking 911 Call Takers who listen carefully, confirm incident location, and enter accurate information into call-processing software to support responders.

Successful candidates will have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Training, background checks, and assessments are required and may vary by agency.