Emergency 911 Call Taker — Fast, Precise Communicator

Regional 911 Intake Solutions; Austin (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Austin is seeking 911 Call Takers to be the first contact for emergency callers. You will ask focused questions, confirm locations, and document information for dispatch coordination and response.

Ideal candidates have a high school diploma and strong listening, typing, and communication skills, with the ability to follow structured procedures and complete required assessments and training.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions in Austin is seeking 911 Call Takers to be the first contact for emergency callers. You will ask focused questions, confirm locations, and document information for dispatch coordination and response.

Ideal candidates have a high school diploma and strong listening, typing, and communication skills, with the ability to follow structured procedures and complete required assessments and training.