911 Call Taker & Emergency Communications Specialist

National Public Safety Careers; Pea Ridge (AR); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified 911 call-takers for a West Ridge, AR-based emergency communications agency. Responsibilities include handling emergency and nonemergency calls, verifying locations and caller data, and entering details into dispatch software.

Training and certifications are required to perform pre-arrival instructions and coordinate with dispatch. Applicants should have strong listening skills, accurate typing, and clear verbal communication, with flexibility for

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks qualified 911 call-takers for a West Ridge, AR-based emergency communications agency. Responsibilities include handling emergency and nonemergency calls, verifying locations and caller data, and entering details into dispatch software.

Training and certifications are required to perform pre-arrival instructions and coordinate with dispatch. Applicants should have strong listening skills, accurate typing, and clear verbal communication, with flexibility for