911 Call Taker — Emergency Communications Specialist

Public Safety Dispatch Network; Shandon (CA); Presencial; USD 42.000 - 65.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Public Safety Dispatch Network in Shandon, CA is seeking 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, gather caller information, and document details for dispatch teams. Training precedes duties, with potential rotating shifts and strict adherence to procedures.

The role requires listening skills, accurate typing, and clear communication. Candidates may need to complete background checks and certifications post-hire.

Formación

• Experience in customer service or call handling is helpful.
• Strong listening, accurate typing, and clear verbal communication are important.
• Ability to follow structured procedures is required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conocimientos

Customer service

Telephone support

Public safety experience

Educación

High school diploma or equivalent

Descripción del empleo

Public Safety Dispatch Network in Shandon, CA is seeking 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, gather caller information, and document details for dispatch teams. Training precedes duties, with potential rotating shifts and strict adherence to procedures.

The role requires listening skills, accurate typing, and clear communication. Candidates may need to complete background checks and certifications post-hire.