Emergency 911 Call Taker: Calm, Critical-Response

National Public Safety Careers; Shawboro (NC); Sur place; USD 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

retirement contributions

Paid leave

Résumé du poste

National Public Safety Careers is seeking 911 Call Takers for opportunities in Shawboro, NC. The role involves taking emergency calls, confirming locations, and documenting details for dispatch coordination.

Applicants should have a high school diploma or GED and strong listening, typing, and verbal communication skills. Training and certifications will be provided, with shifts potentially including nights or weekends.

Qualifications

• Must have strong listening comprehension.
• Typing speed and accuracy required.
• Clear verbal communication under pressure.
• Ability to follow structured call-handling procedures.

Responsabilités

• Answer incoming emergency calls and monitor non-emergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to determine urgency and nature of the incident.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to appropriate dispatch function promptly.
• Provide pre-arrival instructions within training scope.

Connaissances

Active listening

Typing accuracy

Verbal communication

Ability to follow procedures

Formation

High school diploma or GED

Description du poste

National Public Safety Careers is seeking 911 Call Takers for opportunities in Shawboro, NC. The role involves taking emergency calls, confirming locations, and documenting details for dispatch coordination.

Applicants should have a high school diploma or GED and strong listening, typing, and verbal communication skills. Training and certifications will be provided, with shifts potentially including nights or weekends.