911 Call Taker & Emergency Communications Specialist

Regional 911 Intake Solutions; Morton (WA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Morton, WA is seeking 911 Call Takers to handle emergency and non-emergency lines, verify locations, document details, and coordinate with dispatch. Training is provided; shifts may rotate and require availability for nights, weekends, and holidays.

Ideal candidates have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Public safety experience is helpful but not required.

Qualifications

• Must have strong listening and typing accuracy.
• Clear verbal communication is essential.
• Ability to follow structured procedures and respond calmly.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function.
• Provide essential information and instructions within training.

Skills

Listening

Typing speed

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Morton, WA is seeking 911 Call Takers to handle emergency and non-emergency lines, verify locations, document details, and coordinate with dispatch. Training is provided; shifts may rotate and require availability for nights, weekends, and holidays.

Ideal candidates have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Public safety experience is helpful but not required.