911 Call Taker: Emergency Communications Pro

Regional 911 Intake Solutions; Monson (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions seeks a 911 Call Taker in Monson, MA to handle emergency and nonemergency lines with precision. You will verify incident locations, collect caller information, and document details for dispatch, following established procedures and training.

The role emphasizes clear communication, accurate typing, and the ability to work within structured protocols. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is

Qualifications

• Requires high school diploma or equivalent.
• Customer service or public safety experience helpful but not always required.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a 911 Call Taker in Monson, MA to handle emergency and nonemergency lines with precision. You will verify incident locations, collect caller information, and document details for dispatch, following established procedures and training.

The role emphasizes clear communication, accurate typing, and the ability to work within structured protocols. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is