911 Call Taker - Emergency Communications Specialist

Regional 911 Intake Solutions; La Paz (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Lapaz, IN to listen carefully, ask targeted questions, confirm locations, and document information for responders. The role supports 24/7 operations with rotating shifts as needed.

Applicants typically hold a high school diploma and bring customer service experience. Strong typing, clear verbal communication, and the ability to follow structured procedures are essential; training and certifications are provided.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service or call-center experience is helpful.
• Some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide guidance to callers within training and certification.

Skills

Listening skills

Accurate typing

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Lapaz, IN to listen carefully, ask targeted questions, confirm locations, and document information for responders. The role supports 24/7 operations with rotating shifts as needed.

Applicants typically hold a high school diploma and bring customer service experience. Strong typing, clear verbal communication, and the ability to follow structured procedures are essential; training and certifications are provided.