911 Call Taker: Critical Emergency Support

Regional 911 Intake Solutions; Ladoga (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continued training

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Ladoga, IN to staff emergency lines and document information for responders. You will ask focused questions, confirm incident location, and enter data into dispatch software, following required procedures and trainings.

Strong listening, typing accuracy, and clear communication under pressure are essential. Shift work may include nights and weekends; benefits typically include health insurance, retirement contributions, paid leave,

Qualifications

• High school diploma or GED required; dispatch experience may help.
• Strong listening comprehension and typing accuracy essential.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training

Skills

Active listening

Typing

Verbal communication

Customer service

Stress management

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Ladoga, IN to staff emergency lines and document information for responders. You will ask focused questions, confirm incident location, and enter data into dispatch software, following required procedures and trainings.

Strong listening, typing accuracy, and clear communication under pressure are essential. Shift work may include nights and weekends; benefits typically include health insurance, retirement contributions, paid leave,