911 Call Taker: Impactful, Training-Driven Emergency Support

Regional 911 Intake Solutions; Attica (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker in Attica, IN to handle emergency and nonemergency calls, verify incident locations, and document details for dispatch coordination. The role requires strong listening skills, precise typing, and clear communication, with training and certification provided.

Call-taking roles may involve rotating shifts and adherence to established procedures, ensuring privacy and accuracy while supporting responders on the scene.

Qualifications

• Requires a high school diploma or equivalent.
• Strong listening comprehension and ability to follow structured procedures.
• Accurate typing and clear verbal communication required.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Clear verbal communication

Accurate typing

Education

High school diploma

Job description

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker in Attica, IN to handle emergency and nonemergency calls, verify incident locations, and document details for dispatch coordination. The role requires strong listening skills, precise typing, and clear communication, with training and certification provided.

Call-taking roles may involve rotating shifts and adherence to established procedures, ensuring privacy and accuracy while supporting responders on the scene.