911 Call Taker: Critical Public Safety Communicator

Regional 911 Intake Solutions; Lowry (MN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified candidates for 911 Call Taker opportunities in Lowry, MN. You will handle emergency and nonemergency calls, confirm locations and contact details, and document information for dispatch coordination.

Candidates should have a high school diploma or equivalent, with strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certification will be provided.

Qualifications

• High school diploma or equivalent required; customer service or public safety experience helpful.
• Strong listening, data-entry accuracy, and clear verbal communication needed.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking qualified candidates for 911 Call Taker opportunities in Lowry, MN. You will handle emergency and nonemergency calls, confirm locations and contact details, and document information for dispatch coordination.

Candidates should have a high school diploma or equivalent, with strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certification will be provided.