Emergency Communications: 911 Call Taker

Public Safety Dispatch Network; Volcano (HI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network is recruiting for 911 Call Taker opportunities in Volcano, Hawaii. You will be on-site handling emergency and non-emergency calls, confirming locations, and entering precise information into dispatch software.

Training will cover essential pre-arrival instructions and approved wording for accessibility needs. Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing skills.
• Clear verbal communication and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact details.
• Use approved questions to identify urgency of situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch efficiently.
• Assist distressed callers with essential instructions within training.

Skills

Active listening

Typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is recruiting for 911 Call Taker opportunities in Volcano, Hawaii. You will be on-site handling emergency and non-emergency calls, confirming locations, and entering precise information into dispatch software.

Training will cover essential pre-arrival instructions and approved wording for accessibility needs. Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills.