911 Call Taker - Emergency Communications Specialist

Regional 911 Intake Solutions; Georgetown (SC); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Una, SC to handle emergency and nonemergency lines, verify locations, and document crucial details. You will work within a team-focused environment, follow scripted questions, and relay information to dispatch promptly.

Strong listening, accurate typing, and clear communication are essential, with required training and certifications provided.

Formación

• High school diploma or equivalent required. Some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are important.
• Ability to follow structured procedures and complete required assessments as determined by the hiring agency.

Responsabilidades

• Answer incoming emergency calls and designated nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Apply language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Educación

High school diploma or equivalent

Descripción del empleo

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Una, SC to handle emergency and nonemergency lines, verify locations, and document crucial details. You will work within a team-focused environment, follow scripted questions, and relay information to dispatch promptly.

Strong listening, accurate typing, and clear communication are essential, with required training and certifications provided.