Emergency Call Taker - 24/7 Public Safety Support

Regional 911 Intake Solutions; Elliott (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Elliott, SC to handle emergency and nonemergency calls with a focus on accuracy and safety. You will verify locations, collect callback information, and document incidents in dispatch software while following established procedures and training requirements.

Successful candidates typically possess a high school diploma, strong listening and typing abilities, and clear communication skills; prior dispatch experience is not always

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening and typing skills are essential.
• Clear verbal communication is required for effective information gathering.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Elliott, SC to handle emergency and nonemergency calls with a focus on accuracy and safety. You will verify locations, collect callback information, and document incidents in dispatch software while following established procedures and training requirements.

Successful candidates typically possess a high school diploma, strong listening and typing abilities, and clear communication skills; prior dispatch experience is not always