Emergency 911 Call Taker: Critical Support & Dispatch

Regional 911 Intake Solutions; Ballentine (SC); On-site; USD 32,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers for Ballentine, SC. You will handle emergency and nonemergency lines, verify locations and caller information, and document details in dispatch software.

The role requires strong listening skills, accurate typing, and clear verbal communication, with training and certifications guiding pre-arrival instructions and access to essential resources. Work may include rotating shifts and on-call duties.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and maintain composure under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential information and instructions.
• Use language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers for Ballentine, SC. You will handle emergency and nonemergency lines, verify locations and caller information, and document details in dispatch software.

The role requires strong listening skills, accurate typing, and clear verbal communication, with training and certifications guiding pre-arrival instructions and access to essential resources. Work may include rotating shifts and on-call duties.