Emergency Communications Specialist - 911 Call Taker

Regional 911 Intake Solutions; Cowpens (SC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Cowpens, SC to handle emergency and nonemergency calls, verify locations, and document essential details. You will utilize approved questions and software to assess urgency and coordinate dispatch.

Training and certifications guide the role, with responsibilities including safe pre-arrival instructions and privacy protection. Applicants should have a high school diploma or equivalent and strong listening, typing, and communication

Qualifications

• High school diploma or equivalent required; dispatcher experience helpful but not always needed.
• Strong listening, typing accuracy, and clear verbal communication skills.
• Ability to follow structured procedures and perform under stress.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to assess nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch functions promptly.
• Provide pre-arrival instructions within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow procedures

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Cowpens, SC to handle emergency and nonemergency calls, verify locations, and document essential details. You will utilize approved questions and software to assess urgency and coordinate dispatch.

Training and certifications guide the role, with responsibilities including safe pre-arrival instructions and privacy protection. Applicants should have a high school diploma or equivalent and strong listening, typing, and communication