Emergency Call Taker: 24/7 Public Safety Communicator

Regional 911 Intake Solutions; Reidville (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Training opportunities

Job summary

Regional 911 Intake Solutions seeks skilled 911 Call Takers to handle emergency and non-emergency lines in Reidville, SC. You will confirm locations, collect callback data, and document details in dispatch software, ensuring timely forwarding to dispatch teams.

Requirements include a high school diploma, strong listening and typing abilities, and clear verbal communication. Training, certifications, and adherence to protocols are provided.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Customer service

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions seeks skilled 911 Call Takers to handle emergency and non-emergency lines in Reidville, SC. You will confirm locations, collect callback data, and document details in dispatch software, ensuring timely forwarding to dispatch teams.

Requirements include a high school diploma, strong listening and typing abilities, and clear verbal communication. Training, certifications, and adherence to protocols are provided.