911 Call Taker — Fast-Paced Emergency Communications

Regional 911 Intake Solutions; Springfield (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Springfield, SC is seeking 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, gather caller information, and input details into dispatch software while following established procedures.

Strong listening and typing skills, clear verbal communication, and the ability to remain calm under pressure are essential. Employees may work rotating shifts in a 24/7 environment, with training and certifications required.

Qualifications

• Requires high school diploma or equivalent.
• Candidates should have strong listening, typing, and verbal communication skills.
• Ability to follow structured procedures is essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with core instructions within training.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Springfield, SC is seeking 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, gather caller information, and input details into dispatch software while following established procedures.

Strong listening and typing skills, clear verbal communication, and the ability to remain calm under pressure are essential. Employees may work rotating shifts in a 24/7 environment, with training and certifications required.