Emergency Communications Call Taker (24/7 Shifts)

Regional 911 Intake Solutions; New Ellenton (SC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in New Ellenton, SC. You will handle emergency and nonemergency calls, confirm locations, and document details accurately to support dispatch teams. Training will cover approved procedures and pre-arrival instructions.

Candidates should demonstrate active listening, typing proficiency, and clear verbal communication. Some shifts may include nights, weekends, and overtime; eligibility screening and background checks apply.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening, typing, and clear verbal communication skills essential.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focused questions and instructions.
• Utilize language-access resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in New Ellenton, SC. You will handle emergency and nonemergency calls, confirm locations, and document details accurately to support dispatch teams. Training will cover approved procedures and pre-arrival instructions.

Candidates should demonstrate active listening, typing proficiency, and clear verbal communication. Some shifts may include nights, weekends, and overtime; eligibility screening and background checks apply.