911 Call Taker - Emergency Communications Expert (Fremont)

Public Safety Dispatch Network; Fremont (NC); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Fremont, NC invites applications for 911 Call Taker opportunities. You will handle emergency and nonemergency lines, verify locations, gather caller information, and document incidents using dispatch software.

Candidates should have a high school diploma or equivalent, strong listening, accurate typing, and clear communication, plus the ability to follow structured procedures. Training and certifications are provided.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience is helpful.
• Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions within training and certification

Skills

Active listening

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Fremont, NC invites applications for 911 Call Taker opportunities. You will handle emergency and nonemergency lines, verify locations, gather caller information, and document incidents using dispatch software.

Candidates should have a high school diploma or equivalent, strong listening, accurate typing, and clear communication, plus the ability to follow structured procedures. Training and certifications are provided.