911 Call Taker — Emergency Communications Specialist

National Public Safety Careers; San Carlos (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

National Public Safety Careers in San Carlos, CA invites applicants for 911 Call Taker roles. You will answer incoming emergency calls, verify location and caller information, and document details for dispatch. Shifts may include nights, weekends, and overtime depending on staffing.

Basic requirements include a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications are provided by the hiring agency, with background checks and

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers in San Carlos, CA invites applicants for 911 Call Taker roles. You will answer incoming emergency calls, verify location and caller information, and document details for dispatch. Shifts may include nights, weekends, and overtime depending on staffing.

Basic requirements include a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications are provided by the hiring agency, with background checks and