911 Call Taker: Emergency Communications Specialist

National Public Safety Careers; Clarks Grove (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified applicants for 911 Call Taker positions in Clarks. You will handle emergency and nonemergency lines, verify details, and document information to support dispatch

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication to follow established procedures. Training and certifications are required for pre-arrival instructions and dispatch support.

Qualifications

• High school diploma or equivalent required; prior customer service or public safety experience helpful.
• Strong listening comprehension and accurate typing skills are essential.
• Clear verbal communication and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedural following

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks qualified applicants for 911 Call Taker positions in Clarks. You will handle emergency and nonemergency lines, verify details, and document information to support dispatch

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication to follow established procedures. Training and certifications are required for pre-arrival instructions and dispatch support.