Emergency 911 Call Taker — Critical Communications Role

Public Safety Dispatch Network; Clarksburg (PA); On-site; USD 33,000 - 45,000; Full time

Job summary

The Public Safety Dispatch Network seeks 911 Call Taker applicants in Clarksburg, PA. As a first point of contact for emergencies, you will gather essential information, verify locations, and document details to support responders.

Positions commonly involve 24-hour operations, rotating shifts, and strict adherence to procedures. A high school diploma and solid listening and typing skills are essential for success in this critical role.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service or call-taking experience is helpful but not always required.
• Strong listening, accurate typing, and clear verbal communication are important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions

Skills

Customer service

Telephone support

Public safety experience

Education

High school diploma or equivalent

Job description

The Public Safety Dispatch Network seeks 911 Call Taker applicants in Clarksburg, PA. As a first point of contact for emergencies, you will gather essential information, verify locations, and document details to support responders.

Positions commonly involve 24-hour operations, rotating shifts, and strict adherence to procedures. A high school diploma and solid listening and typing skills are essential for success in this critical role.