911 Call Taker - Critical Emergency Communications

National Public Safety Careers; Inola (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employer-sponsored training

Employee-assistance programs

Retirement contributions

Job summary

National Public Safety Careers seeks qualified individuals for 911 Call Taker roles in Inola, OK. You will handle emergency and nonemergency calls, confirm locations, and document details for dispatch staff. Training and certifications shape your daily duties and performance expectations.

Candidates should have a high school diploma, excellent listening and typing skills, and the ability to follow structured procedures. Shifts may vary, with 24/7 operation and potential overtime.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and following structured procedures are important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma

Job description

National Public Safety Careers seeks qualified individuals for 911 Call Taker roles in Inola, OK. You will handle emergency and nonemergency calls, confirm locations, and document details for dispatch staff. Training and certifications shape your daily duties and performance expectations.

Candidates should have a high school diploma, excellent listening and typing skills, and the ability to follow structured procedures. Shifts may vary, with 24/7 operation and potential overtime.