911 Call Taker – Emergency Communications (Rotating Shifts)

National Public Safety Careers; Northvale (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Northvale, New Jersey. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details in dispatch software.

Trainees will learn to follow structured procedures and may work rotating shifts depending on staffing needs. Successful candidates typically have a high school diploma or equivalent and may bring prior customer service or public safety experience.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Northvale, New Jersey. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details in dispatch software.

Trainees will learn to follow structured procedures and may work rotating shifts depending on staffing needs. Successful candidates typically have a high school diploma or equivalent and may bring prior customer service or public safety experience.