Emergency 911 Call Taker — 24/7 Shift Rotations

National Public Safety Careers; Little Falls (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking individuals for 911 Call Taker opportunities in Little Falls, NJ. The role involves answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch teams.

Training and certification are required to provide pre-arrival instructions and coordinate responses. Successful candidates typically have a high school diploma and experience in customer service or public safety.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential; ability to follow structured procedures is required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma

Job description

National Public Safety Careers is seeking individuals for 911 Call Taker opportunities in Little Falls, NJ. The role involves answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch teams.

Training and certification are required to provide pre-arrival instructions and coordinate responses. Successful candidates typically have a high school diploma and experience in customer service or public safety.