911 Call Taker – Impactful Public Safety Support

National Public Safety Careers; Fanwood (NJ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified individuals to become 911 Call Takers in Fanwood, NJ. The role involves handling incoming emergency and nonemergency lines, verifying locations and callback information, and entering data into dispatch systems.

Successful applicants typically hold a high school diploma and may have prior customer service or public safety experience. Training is provided, with rotating shifts and ongoing assessments as part of the role.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or public safety experience can be helpful but dispatch experience is not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Procedure adherence

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified individuals to become 911 Call Takers in Fanwood, NJ. The role involves handling incoming emergency and nonemergency lines, verifying locations and callback information, and entering data into dispatch systems.

Successful applicants typically hold a high school diploma and may have prior customer service or public safety experience. Training is provided, with rotating shifts and ongoing assessments as part of the role.