911 Call Taker — Emergency Communications (Madison, NJ)

National Public Safety Careers; Madison (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker roles in Madison, NJ. The position involves taking emergency and nonemergency calls, verifying locations and contact information, and documenting details for dispatch teams.

Training and certifications are required, with work may include rotating shifts for 24/7 operations. Applicants should have a high school diploma or equivalent; customer service or public safety experience is a plus.

Qualifications

• High school diploma or equivalent required; dispatcher experience helpful.
• Strong listening, typing, and clear communication are essential.
• Ability to follow structured procedures and complete assessments as defined by hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and nature of the situation.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Assist callers with pre-arrival instructions within training.

Skills

Active listening

Clear verbal communication

Typing speed

Procedural follow-through

Education

High School Diploma or GED

Tools

Dispatch software

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker roles in Madison, NJ. The position involves taking emergency and nonemergency calls, verifying locations and contact information, and documenting details for dispatch teams.

Training and certifications are required, with work may include rotating shifts for 24/7 operations. Applicants should have a high school diploma or equivalent; customer service or public safety experience is a plus.