911 Call Taker — Public Safety Communications Pro

National Public Safety Careers; Denville (NJ); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Continuing training

Résumé du poste

National Public Safety Careers seeks dedicated 911 Call Takers to join a team serving Denville, NJ. You will be the first point of contact for emergencies, gather critical details, and document information for responders.

Roles may involve rotating shifts and compliance with training, background checks, and certifications as required by the hiring agency. Strong listening, typing, and clear communication are essential.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and clear verbal communication skills preferred.
• Ability to follow structured procedures and complete required assessments as determined by the agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Active listening

Typing

Verbal communication

Procedural compliance

Formation

High school diploma or equivalent

Description du poste

National Public Safety Careers seeks dedicated 911 Call Takers to join a team serving Denville, NJ. You will be the first point of contact for emergencies, gather critical details, and document information for responders.

Roles may involve rotating shifts and compliance with training, background checks, and certifications as required by the hiring agency. Strong listening, typing, and clear communication are essential.