911 Call Taker – Emergency Communications (Richmond)

National Public Safety Careers; Richmond (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Job summary

National Public Safety Careers is seeking 911 Call Takers in Richmond, KY. You will answer emergency and nonemergency lines, verify locations, and enter data into dispatch software. Training and certification will be provided, with agency-specific expectations and background checks.

Applicants typically need a high school diploma, good listening and typing skills, and the ability to follow structured procedures. Opportunities may involve rotating shifts and overtime depending on staffing.

Qualifications

• Strong listening comprehension and accurate data entry are required.
• Ability to follow structured procedures and communicate clearly.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Use approved questions to assess urgency and enter details into dispatch systems.
• Forward information promptly to dispatch functions.

Skills

Active listening

Typing accuracy

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers in Richmond, KY. You will answer emergency and nonemergency lines, verify locations, and enter data into dispatch software. Training and certification will be provided, with agency-specific expectations and background checks.

Applicants typically need a high school diploma, good listening and typing skills, and the ability to follow structured procedures. Opportunities may involve rotating shifts and overtime depending on staffing.