911 Call Taker — Vital 24/7 Emergency Support

National Public Safety Careers; Stamping Ground (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers for a position in Stamping Ground, KY. The role involves answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch.

Successful candidates will follow structured procedures and complete required training and assessments. Call takers may work rotating shifts and overtime as needed; background checks and certifications are typically required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers seeks 911 Call Takers for a position in Stamping Ground, KY. The role involves answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch.

Successful candidates will follow structured procedures and complete required training and assessments. Call takers may work rotating shifts and overtime as needed; background checks and certifications are typically required.