911 Call Taker: Immediate Emergency Support

Public Safety Dispatch Network; Crestwood (KY); On-site; USD 30,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network in Crestwood, KY, seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for responders. Training and certifications govern the pre-arrival instructions provided to distressed callers.

Successful candidates typically have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills, and a willingness to work rotating shifts to support 24/7 operations.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Crestwood, KY, seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for responders. Training and certifications govern the pre-arrival instructions provided to distressed callers.

Successful candidates typically have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills, and a willingness to work rotating shifts to support 24/7 operations.