911 Call Taker - Start Your Emergency Communications Career

Public Safety Dispatch Network; Cornettsville (KY); Vor Ort; USD 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Public Safety Dispatch Network seeks dedicated 911 Call Takers for Cornettsville, KY. The role involves taking emergency and nonemergency calls, verifying locations, and entering details into dispatch software to coordinate responses.

Applicants should have strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certifications may be required, and shifts can include nights, weekends, and overtime.

Qualifikationen

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Jobbeschreibung

Public Safety Dispatch Network seeks dedicated 911 Call Takers for Cornettsville, KY. The role involves taking emergency and nonemergency calls, verifying locations, and entering details into dispatch software to coordinate responses.

Applicants should have strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certifications may be required, and shifts can include nights, weekends, and overtime.