911 Emergency Call Taker — Fast, Impactful Communications

National Public Safety Careers; Nortonville (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Nortonville, KY. The role involves handling emergency and nonemergency calls, confirming locations and callback details, and entering data into call-processing software. Training will cover required certifications and pre-arrival instructions.

Applicants should have a high school diploma or equivalent. Some vacancies may accept candidates without dispatch experience but require strong listening and verbal communication

Qualifications

• Applicants commonly need a high school diploma or equivalent.
• Strong listening and clear verbal communication are essential.
• Experience in customer service or dispatch helps but is not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Strong listening comprehension

Accurate typing

Verbal communication skills

Customer service experience

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Nortonville, KY. The role involves handling emergency and nonemergency calls, confirming locations and callback details, and entering data into call-processing software. Training will cover required certifications and pre-arrival instructions.

Applicants should have a high school diploma or equivalent. Some vacancies may accept candidates without dispatch experience but require strong listening and verbal communication