911 Call Taker: Impactful Public Safety Operator

Public Safety Dispatch Network; New Bedford (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in New Bedford seeks skilled 911 Call Takers to be the first point of contact in emergencies. You will gather essential information, verify locations, and document details for responders.

Role requires calm, clear communication, accurate typing and the ability to follow structured procedures. Training and certifications are provided; background checks and eligibility apply; shifts may include nights and weekends.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or call center experience helpful.
• Ability to follow structured procedures and assess urgency.

Responsibilities

• Answer incoming emergency calls and non-emergency lines.
• Confirm incident location and callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential instructions.
• Adhere to language-access and accessibility resources.
• Provide pre-arrival instructions only within training.

Skills

Active listening

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in New Bedford seeks skilled 911 Call Takers to be the first point of contact in emergencies. You will gather essential information, verify locations, and document details for responders.

Role requires calm, clear communication, accurate typing and the ability to follow structured procedures. Training and certifications are provided; background checks and eligibility apply; shifts may include nights and weekends.