911 Call Taker: Launch a Life-Saving Career

Public Safety Dispatch Network; White Horse Beach (MA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in White Horse Beach, MA is seeking 911 Call Takers to be the first responders handling emergency and nonemergency lines. You will confirm locations, collect caller information, and document details in dispatch systems.

The role requires calm, precise data-entry, strong listening skills, and the ability to follow structured procedures to support responders in the field.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Listening

Typing

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Call-processing software

Job description

Public Safety Dispatch Network in White Horse Beach, MA is seeking 911 Call Takers to be the first responders handling emergency and nonemergency lines. You will confirm locations, collect caller information, and document details in dispatch systems.

The role requires calm, precise data-entry, strong listening skills, and the ability to follow structured procedures to support responders in the field.