Emergency Dispatch & Call Taker (24/7)

Regional 911 Intake Solutions; Redding (IA); On-site; USD 30,000 - 46,000; Full time

Job summary

Regional 911 Intake Solutions in Redding, IA seeks a 911 Call Taker. This position involves handling incoming emergency and nonemergency calls, verifying locations and callback details, and documenting information in dispatch software. Staff may work rotating shifts and overtime as needed.

Applicants should have a high school diploma or equivalent; customer service or public safety experience is helpful. Knowledge of structured procedures and strong listening/typing skills is valued.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing

Clear verbal communication

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Redding, IA seeks a 911 Call Taker. This position involves handling incoming emergency and nonemergency calls, verifying locations and callback details, and documenting information in dispatch software. Staff may work rotating shifts and overtime as needed.

Applicants should have a high school diploma or equivalent; customer service or public safety experience is helpful. Knowledge of structured procedures and strong listening/typing skills is valued.