911 Call Taker: Life-Saving Frontline Dispatcher

Public Safety Dispatch Network; Clarinda (IA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network seeks a 911 Call Taker in Clarinda, IA to answer emergency and nonemergency lines, confirm locations, and document details for responders. You will use approved questions to assess urgency and enter information into dispatch software, ensuring timely transmission to the appropriate unit.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication essential.
• Accurate typing and attention to detail required.
• Ability to follow structured procedures and work in a fast-paced environment.
• Experience in customer service or public safety helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing speed

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network seeks a 911 Call Taker in Clarinda, IA to answer emergency and nonemergency lines, confirm locations, and document details for responders. You will use approved questions to assess urgency and enter information into dispatch software, ensuring timely transmission to the appropriate unit.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication.