911 Emergency Call Taker & Dispatcher

Public Safety Dispatch Network; Van Horne (IA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Van Horne, IA is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, verify locations, and document details for responders.

This role may require rotating shifts and working nights or weekends depending on staffing. A high school diploma and strong listening and typing skills are essential, along with the ability to follow procedures and protect caller privacy.

Qualifications

• High school diploma or equivalent required.
• Strong listening and communication skills.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to assess urgency.
• Enter details into dispatch software.
• Forward incident information to dispatch teams.
• Provide pre-arrival instructions only when trained.
• Adhere to language-access and accessibility resources.
• Maintain caller privacy and confidentiality.

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Van Horne, IA is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, verify locations, and document details for responders.

This role may require rotating shifts and working nights or weekends depending on staffing. A high school diploma and strong listening and typing skills are essential, along with the ability to follow procedures and protect caller privacy.