911 Call Taker: Emergency Communications Pro

National Public Safety Careers; Liberty (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Liberty, NC seeks 911 Call Takers to be the first point of contact during emergencies. You will handle calls, verify locations, and collect caller information while following approved procedures.

The role requires a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training will cover call-taking, safety protocols, and certifications necessary to operate dispatch software and assist responders.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify the nature and urgency
• Enter details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide approved pre-arrival instructions only within training

Skills

Active listening

Typing

Verbal communication

Call-taking

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers in Liberty, NC seeks 911 Call Takers to be the first point of contact during emergencies. You will handle calls, verify locations, and collect caller information while following approved procedures.

The role requires a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training will cover call-taking, safety protocols, and certifications necessary to operate dispatch software and assist responders.