Emergency Call Taker: First-Response Communications Pro

Public Safety Dispatch Network; Maiden (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Maiden, NC seeks 911 Call Takers to be the first point of contact for emergencies. You will ask structured questions, confirm locations, and document data for responders.

This role may involve rotating shifts, nights, weekends, holidays, and overtime. Experience in customer service or dispatch is helpful, but some openings may accept applicants without prior dispatch experience.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening, typing speed, and clear communication are essential.
• Ability to follow structured dispatch procedures and instructions.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Customer service

Active listening

Typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Maiden, NC seeks 911 Call Takers to be the first point of contact for emergencies. You will ask structured questions, confirm locations, and document data for responders.

This role may involve rotating shifts, nights, weekends, holidays, and overtime. Experience in customer service or dispatch is helpful, but some openings may accept applicants without prior dispatch experience.