911 Call Taker – Critical Public Safety Communications

National Public Safety Careers; Marcella (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 call takers to be the first point of contact in emergencies. Duties include asking focused questions, confirming location, and documenting information for responders.

The role may involve rotating shifts, nights, weekends, and overtime. Candidates typically need a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions within training

Skills

Listening skills

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 call takers to be the first point of contact in emergencies. Duties include asking focused questions, confirming location, and documenting information for responders.

The role may involve rotating shifts, nights, weekends, and overtime. Candidates typically need a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.