Emergency Call Taker: 24/7 First-Response Role

National Public Safety Careers; Climax (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

National Public Safety Careers seeks 911 Call Takers for opportunities in Climax, NC. Call takers are often the first contact for emergency reporting, asking focused questions, confirming locations, and documenting details for responders.

Responsibilities include answering calls, confirming incident location, entering information into dispatch software, and following structured procedures after training. Applicants typically need a high school diploma and strengths in listening, typing, and

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Support distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions after training.

Skills

Active listening

Accurate typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks 911 Call Takers for opportunities in Climax, NC. Call takers are often the first contact for emergency reporting, asking focused questions, confirming locations, and documenting details for responders.

Responsibilities include answering calls, confirming incident location, entering information into dispatch software, and following structured procedures after training. Applicants typically need a high school diploma and strengths in listening, typing, and