911 Call Taker: Dynamic Shifts in Public Safety

National Public Safety Careers; Pirtleville (AZ); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

National Public Safety Careers in Pirtleville, AZ is seeking 911 Call Takers to accept emergency calls, confirm locations, and document critical information for responders. Candidates should have a high school diploma or equivalent; prior customer service or dispatch experience helps, but vacancies may hire without dispatch background.

Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures are essential; training and certifications are

Qualifications

• Employers may require a high school diploma or equivalent.
• Previous customer service or public safety experience can be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions within training

Skills

Listening comprehension

Typing accuracy

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers in Pirtleville, AZ is seeking 911 Call Takers to accept emergency calls, confirm locations, and document critical information for responders. Candidates should have a high school diploma or equivalent; prior customer service or dispatch experience helps, but vacancies may hire without dispatch background.

Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures are essential; training and certifications are