911 Call Taker – Fast-Paced Public Safety Support

National Public Safety Careers; Hotevilla (AZ); In loco; USD 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Descrizione del lavoro

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Hotevilla, AZ. You will handle emergency and nonemergency lines, verify locations, and gather crucial details to support responders.

Training and certifications guide performance, with potential for varied shifts in a 24-hour operation. Ideal applicants bring a high school diploma or equivalent, strong listening skills, rapid and accurate typing, and the ability to follow structured procedures.

Competenze

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension and accurate typing are essential, as well as clear verbal communication and the ability to follow structured procedures.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conoscenze

Active listening

Accurate typing

Clear verbal communication

Ability to follow structured processes

Formazione

High school diploma or equivalent

Strumenti

Call-processing software

Descrizione del lavoro

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Hotevilla, AZ. You will handle emergency and nonemergency lines, verify locations, and gather crucial details to support responders.

Training and certifications guide performance, with potential for varied shifts in a 24-hour operation. Ideal applicants bring a high school diploma or equivalent, strong listening skills, rapid and accurate typing, and the ability to follow structured procedures.